Job Description

IT Service Support

Billings, Montana





Arrow Solutions Group is seeking a temp-to-hire IT Service Support expert in Billings, Montana. This position will spend lots of time in the imaging room preparing hardware for the banking industry. You are responsible for administration and internal support of PCs, end user’s personnel & network printers, mobile devices, software and related equipment.

Job Duties and responsibilities:

  • Provide end user support which includes the repair, and maintenance of user hardware, software and peripherals
  • Work with various IT vendors to troubleshoot issues
  • Assist with the packaging, testing and deployment of new software applications as well as updating existing software as needed
  • Responds to telephone support calls, faxes, and email
  • Supports the internal IT Helpdesk
  • Documents, tracks, and monitors problems to ensure timely resolution
  • Work closely with all areas of support, including servers, desktop, network and help desk personnel to ensure all software applications, hardware are running/performing properly
  • Documents procedures and guidelines
  • Other duties relating to specific applications may be assigned

Experience / Qualifications:

  • Bachelor’s degree in relevant field or Associate degree in Information Technology
  • CompTIA A+ Certification or equivalent certificate
  • 3+ years of support experience in a corporate/professional environment
  • Experience with desktop support, PC builds, desktop virtualization
  • 1+ years of hands-on experience with Windows Active Directory
  • Experience with Group Policies and Preferences
  • Experience or interest in Systems Administration tasks
  • Experience or interest in automation, scripting, SQL Server, PowerShell
  • Must have the ability to maintain positive working relationships with end-users
  • Must be able to work with limited supervision
  • Ability to multi-task and prioritize workload
  • Must work onsite in Billings, Montana
  • 6 month contract to hire
  • Ability to pass background and credit checks required for financial environment

All candidates must have legal authorization to permanently live and work in the United States.

To apply, email your resume in Word format to or apply online.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online